Warranty Policy

All Substance Skis are warranted for one year from the date of purchase against manufacturer defects. The warranty applies only to Substance Skis purchased from Substance Ski Dealers or Substance Skis directly and is valid for the original purchaser only.

Alteration of Substance products will void warranty. Warranty claims are to be made directly through Substance Skis.  All products returned to Substance for warranty inspection must receive prior return authorization, in the form of a Return Authorization Number (RA #) issued by Substance Skis warranty department.  

Buyer shall ship products freight prepaid and insured. Substance Skis assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable. Substance Skis only responsibility shall be limited to repair or replacement of the defective product. Substance Skis will not be responsible for any costs, losses, or damages incurred as a result of loss or use of product. If product is received without return authorization or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer.

This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

  1. The warranty applies only to Substance Skis products purchased from Authorized Substance Skis Dealers or Substance Skis directly and is valid for the original purchaser only. Original receipt must accompany warranty skis as a proof of purchase and validation of term of use.
  2. All products returned to Substance Skis for warranty inspection must receive prior return authorization, in the form of a Return Authorization Number (RA #), which can be given over the phone by Substance Skis warranty department. Buyer shall ship products freight prepaid and insured. Substance Skis assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.
  3. If product is received without return authorization, in the form of a Return Authorization Number (RA #), or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer.
  4. Excluded from coverage under this warranty are the following:
    1. Skis mounted more than once. Only one set of drilled screw holes is allowable. More than one recognizable mount and/or filling holes and re-mounting the ski voids this Warranty.  If a shop or the shop tech incorrectly mounts the customer’s bindings and drills unnecessary holes, it is not the responsibility of Substance Skis.
    2. Damage caused by misuse, abuse or neglect.
    3. Impact damage caused by rocks, stumps, dumpsters, parking lots, rails or any other contact with a   surface different than snow.
    4. Scratches, chips and indentations in top sheets or base.
    5. Damage caused by ski to ski contact.
    6. Damage caused by improper mounting or adjustment of the bindings, including bindings pulling out of the ski. If the customer’s mount is done improperly or the wrong size bit is used to drill the holes - both the width and depth of the mounting holes - then the warranty is void.
    7. Damage caused by binding pull-out.
    8. Graphic fading or discoloring, if due to misuse or neglect.
    9. Damage caused from chairlift breakage.
    10. Normal wear and tear.
    11. Damage caused by anything other than defects in material or workmanship.
    12. Damage caused by use of solvents and adhesives.
    13. Any and all claims for consequential or incidental damages.
    14. Broken, Damaged, or Snapped skis caused by uncontrolled impact and/or crash
  5. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Substance Skis.
  6. Repaired or replaced products are covered for the remainder of the original warranty only.
  7. All warranty claims must be accompanied by the original purchase receipt from an Authorized Substance Skis Dealer.  Invoice or charge receipt must clearly identify the dealer. HAND WRITTEN RECEIPTS WILL NOT BE ACCEPTED.
  8. Substance Skis product is not covered by any verbal warranties. ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE INCLUDING DAMAGE CAUSED BY RAILS AND OTHER URBAN FEATURES IS NOT COVERED UNDER THIS WARRANTY. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.

Tips For Shipping Skis

  • Remove bindings from Ski before returning. Substance Skis is not responsible for any bindings shipped to our warranty department.
  • Use a box for shipping Skis. Plastic wrap will not protect the Ski in transit.
  • Do not use a "permanent" marker to point out a Ski's problem.
  • Clearly reference the Return Authorization Number on the outside of the box.
  • Include a note in the box taped to the ski - on the note include your name and all contact information including email, phone number, and return shipping address.